FAQ

Joanie & Burt

FAQ

SHIPPING & DELIVERY
Our processing time is 1-3 business days. Once shipped it takes approx. 2-10 business days to deliver. Most customers receive their order within one week. 

All items will be shipped via USPS First Class (usually if under a pound) and/or Priority Mail unless other arrangements have been made. We offer FREE SHIPPING on all U.S. orders $50+. Use code *SHIPPING*.

Joanie & Burt is not reliable for any lost or damaged packages.

If you have any questions or concerns about shipping please contact us at joanieandburt@gmail(dot)com.

RETURNS & REFUNDS
Joanie & Burt accepts returns if the customer is not satisfied with the product bought.
In the case of a return:

1. Contact Joanie & Burt within 3 DAYS of receiving your order with the specifics on why you would like to return the item at joanieandburt@gmail(dot)com.

2. Buyer will ship item(s) back to Joanie & Burt within 3 DAYS after communication is complete.

3. Joanie & Burt will refund the customer the full amount IF the customer has contacted Joanie and Burt within the 3 DAY time period and the item(s) are shipped back in the listed time period. If communication of return is after the 3 day policy, Joanie andBurt will issue store credit to the buyer.

4. Returns are accepted IF the item(s) sent back are in the same condition sent, original packaging, and unused. If there is any suspicion of product usage, the product will not be returned. 

*Original shipping is non-refundable*
*Custom orders CAN NOT be returned for store credit, refunded, or exchanged.*

EXCHANGES

We offer exchanges IF if the item(s) sent back are in the same condition sent, original packaging, and unused. If there is any suspicion of product usage, the product will not be exchanged and the customer will pay for item(s) being shipped back to the customer. Item(s) being shipped back to Joanie & Burt are the customers responsibility. Exchanges are no longer valid after 7 days of the customer receiving the order. The customer has 3 days to choose a replacement item. Email us at joanieandburt@gmail(dot)com in the case of an exchange.

*Original shipping is non-refundable*

100% SECURE ORDERING

PRIVACY POLICY

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at joanieandburt@ gmail(dot)com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at joanieandburt@gmail(dot)com
For some of our Joanie & Burt styles we have used 'Brindille and Twig' patterns.
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TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Joanie & Burt's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Joanie & Burt' or 'us' or 'we' refers to the owner of the website The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.